Customer Service Agent (phones, pure CS)

900$-950$
Николаев

Benefits:

  • Monthly income is $900 — $950. It is a standard pay which is set in the contract and depends on the level of specialist skills;
  • Contract with the American company;
  • Unique opportunity to join the professional team, supporting one of the top five online stores in the USA and Canada, which deals with products for motorsports and car tuning;
  • Experience in highload e-commerce project;
  • Full Time Position only — (5 Days a Week (Mon-Fri), 8 Working Hours a Day, evening shifts: 15:00 — 00:00, 16:00 — 01:00).

Responsibilities:

  • Provide excellent customer service to Clients by phone system; answer questions and inquiries;
  • Resolve customer complaints and problems, offer possible solutions;
  • Reply to incoming customer order status and product requests, providing appropriate and correct information;
  • Show a positive attitude, even when faced with misplaced criticism or frustration;
  • Do your best to learn quickly and move on from both success and failure;
  • Place orders, process changes/returns etc. according to established policies and procedures.

Qualification To Apply:

  • Ukrainian citizenship is a must (the applicants with temporary resistance permit will be rejected);
  • Fluent English (verbal) is a must;
  • Patience in dealing with confused or irate customers;
  • Problem-solving skills, and the ability to think under pressure;
  • Commitment to continual education about the company, products and services.

Vacancy description:

The NEXTEUM company invites Customer Service Agent (phones, pure CS, remotely) to join the team of the largest international online project developed in Ukraine.

For 14 years, we have been creating software solutions and networks of trustworthy online stores, leading the field of auto tuning, motorsport, outdoor activities, extreme and water transport. We offer exclusive innovations and unique customer-oriented service for our partners. In our team, you will get wide experience working on the largest projects and solving problems in the field of high-level software development.

To apply please send your CV (photo preferred) on e-mail: [отправить резюме] OR follow the link https://goo.gl/aCyeo8 and sign up for an initial Skype interview to evaluate your English.